Legal
Acceptable Use
Expectations for how FrontDesk AI Office communications and automation features may be used.
Placeholder document. This page provides the structure for a final policy that should be reviewed and approved before publication.
Lawful use
Services must be used in compliance with applicable laws and with the requirements of connected telephony, messaging and payment providers.
Messaging consent
Marketing messaging may only be sent where applicable consent requirements have been satisfied. Carrier registration requirements apply to SMS.
AI configuration
Approved business knowledge configured for the AI receptionist must be accurate and must not be used to misrepresent the business.
Human oversight
Workflows involving sensitive decisions should retain human review and approval points.